Forge accepts eligible returns and exchanges in Canada for both defective and non-defective products under the conditions below.
Return Eligibility
- Return or exchange requests must be made within 30 calendar days of delivery.
- Products must be new, unused, in sellable condition, and available for return inspection.
- Returns are accepted in store. Contact Forge support before arrival for return authorization and current drop-off instructions.
- Eligible exchanges are accepted subject to product availability.
- Special-order, custom, cut, damaged after delivery, or clearance items may be non-returnable.
- Forge may request photos, delivery notes, or additional details before approving a return.
Restocking Fee
Accepted returns are subject to a restocking fee equal to 15% of the returned product price.
Refund Method
Approved card payments are refunded to the original card. Approved company-credit orders are adjusted back to the company credit account. Forge initiates an approved refund within 1 business day after the returned product passes inspection; banks and payment processors may take additional time to post the funds.
Disputes
If an order is incorrect, incomplete, damaged, or delivered to the wrong location, customers should open a dispute from the order page or contact support as soon as possible. Forge will review the order record, delivery proof, supplier notes, and customer-submitted details.
Processing Time
Refund timing depends on review completion, pickup or inspection where applicable, and payment processor timelines.